S.O.S. Lost Pets


Privacy Statement
Your privacy is important to us. Although our ability to provide service may require that we collect personal information about our customers, we take measures to ensure the privacy and confidentiality of that information.

Personal Information
Personal information is information about an identifiable individual. This includes information about your product and service subscriptions and usage. PROMOPROTEC collects information about you during the registration process, when communicating or transacting business with you, and when providing service to you.

Website Traffic Data
Promoprotec uses Google analytics to collects information to improve the overall quality of our website.

No email addresses employed in correspondence with Promoprotec will be used or collected for the purposes of reselling to a third party.


This website uses “cookies,” a technology that installs a small, unique identifier text file on a website user’s computer to permit the website to recognize future visits using that computer. The purpose of the cookie is to identify you when you visit the site so we can enhance and customize your use of the website. You can configure your browser to reject all cookies or notify you when a cookie is set. Although you may choose to decline cookies, doing so may affect your use of the website and your ability to access certain features of the website or engage in transactions through the website.

Customers: Because Promoprotec will make attempts to return any item register in our database, we keep any information provided by customers on our database on a long-term basis, or until it may be removed at the initiation of our clients.
Accuracy of the information stored:
It is our clients’ responsibility to check their personal accounts in order to verify, update or correct any information about their valuables, as is appropriate, as well as any relevant personal information. Promoprotec generally stores only such information as has been volunteered by our clients during the registration process.

Other Information
Promoprotec does not collect any information, such as email addresses, credit card numbers, temporary addresses or travel destinations, that may be made available to the company during inquiries into or the purchase of our product, or during the course of an item’s recovery due to loss.

Customer right to access stored data
Promoprotec customers can ask to review any of the information that we have retained, how we have used it and to whom we have disclosed it by contacting us at info [@] soslostpets.com. Subject to certain exceptions set out by law, and provided Promoprotec can authenticate your identity, you will be given reasonable access to your personal information and will be entitled to challenge its accuracy and completeness and to have it corrected as appropriate. You can also ask us to change your preferences regarding how we use or disclose your information.

Removing Information
Should a Promoprotec customer desire to discontinue any and all association with our company, the customer can request not to receive any further communication from us. Furthermore, the customer can request that we remove all of his or her personal information from our records at Promoprotec. Subject to any internal or legal requirements for the temporary or continued retention of information, we will make every reasonable effort to honor that request.

Legal Disclosure
Promoprotec may disclose your personal information as required or permitted by law. We may disclose information in the following circumstances to the following bodies:

  • A government institution or other person or entity that has asserted its lawful authority to obtain the information. Promoprotec will make every effort to ensure that only information specifically itemized in the request is provided;
  • A court, person or entity producing a subpoena or court order requiring  to provide the information. Promoprotec will make every effort to ensure that only information specifically itemized in the request is provided;
  • An appropriate legal agent, where Promoprotec has reasonable grounds to believe the information could be useful in the investigation of unlawful activity;
Information provided to couriers or other individuals or companies charged with transporting found items is restricted to a standard mailing address, either for the Promoprotec customer’s home or another designated address. Normally, these agents will also be aware of the identity of the retrieved article, since they will be required to place the item in standard company packaging.

Additional Policy Information You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

Privacy And Security
Promoprotec strives to protect the privacy and security of any information you provide over the Internet to Promoprotec. However, because of the nature of the Internet, Promoprotec cannot guarantee that this information will not be improperly accessed or used by third parties. As well, Promoprotec makes no representations or warranties that the Promoprotec website, or access to and use of the Promoprotec site, will be uninterrupted, error free, or free from defects, viruses or other harmful components. Therefore, you are submitting the information over the Internet to Promoprotec at your own risk.